Privacy Policy

Overview: At CommandCare, we are committed to protecting the privacy of our patients and clients, in addition to providing the best care possible. We fulfill this commitment by ensuring that the information you submit through this web-site remains private and is used only for the purposes set forth herein.

Applicability: This Privacy Policy applies only to our patients and clients.

“Personal Information” is information about you that is personally identifiable to you, like your name, address, email address or phone number, credit card numbers, and other non-public information that is associated with the foregoing. CommandCare is committed to protecting the privacy of our patients' and clients’ Personal Information in accordance with all applicable federal and state laws, regulations, and standards. Personal Information and will take action to identify and correct any instances where such confidentiality is breached. We are guided by our respect for the confidentiality of your Personal Information, and we will not give out your information to anyone without obtaining consent from you or an authorized person, unless we are permitted to do so by law. It is the priority of CommandCare to maintain your trust and confidence.

Data Retention: We will retain your Personal Information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at

Children: We do not intentionally gather Personal Information about Visitors under the age of 13.

Changes to Privacy Policy: We reserve the right to modify the provisions in this Privacy Policy from time to time; any changes will be posted to the Web Site. Your continued use of the Web Site after changes have been posted will be deemed your acceptance of this Privacy Policy. This Privacy Policy hereby incorporates by reference all terms, conditions rules, policies and guidelines on this Site.

Notice of HIPAA Privacy Policy

Overview: The Health Insurance Portability and Privacy Act (HIPAA) is a federal law that provides national standards for the protection of certain personal health information (PHI). The HIPAA Privacy Rule provides protections for PHI held by covered entities like CommandCare.

We protect your privacy by:

  • limiting who may see your PHI
  • limiting how we may use or disclose your PHI
  • informing you of our legal duties with respect to your PHI
  • explaining our privacy policies
  • adhering to the policies currently in effect

This Notice describes our privacy practices, which include how we may use, disclose, collect, handle, and protect our patients’ and clients’ PHI.

Copies of this Notice: You may request a copy of our Notice at any time. If you want more information about our privacy practices, or have questions or concerns, please contact

Changes to this Notice: The terms of this Notice apply to all records that are created or retained by us which contain your PHI. We reserve the right to revise or amend the terms of this Notice. A revised or amended Notice will be effective for all of the PHI that we already have about you, as well as for any PHI we may create or receive in the future. We are required by law to comply with whatever Privacy Notice is currently in effect. You will be notified of any material change to our Privacy Notice before the change becomes effective.

How We May Use and Disclose Your PHI: In order to administer our services effectively, we will collect, use and disclose PHI for certain services. The following categories describe the different ways in which we may use and disclose your PHI. Please note that every permitted use or disclosure of your PHI is not listed below. However, the different ways we will, or might, use or disclose your PHI do fall within one of the permitted categories described below.

Treatment: We may disclose PHI to doctors, pharmacies, hospitals and other health care providers who take care of you to assist in your treatment or the coordination of your care, and to tell about or recommend possible treatment options, products or services offered by other CommandCare that may be of interest or benefit to you.

Payment: We may use and disclose your PHI for all payment activities including, but not limited to, collecting premiums or to determine or fulfill our responsibility to provide health care coverage under our health plans.

Educational Purposes: For review, teaching and training purposes within our company, including to students or trainees under our supervision, to help ensure we are providing quality care.

Required by Law: We may disclose your PHI when required to do so by applicable law.

Public Health Activities: We may disclose your PHI to public health agencies for public health activities that are permitted or required by law.

Lawsuits and Other Legal Disputes: We may disclose your PHI in response to a court or administrative order, subpoena, discovery request, or other lawful process once we have met all administrative requirements of the HIPAA Privacy Rule.

Law Enforcement: We may disclose your PHI to law enforcement officials under certain conditions.

Coroners, Medical Examiners, or Funeral Directors: We may release PHI to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or to determine the cause of death. We also may disclose, as authorized by law, information to funeral directors so that they may carry out their duties.

Organ and Tissue Donation: We may use or disclose your PHI to organizations that handle organ and tissue donation and distribution, banking, or transplantation.

To Prevent a Serious Threat to Health or Safety: As permitted by law, we may disclose your PHI if we believe that the disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Military and National Security: We may disclose to military authorities the PHI of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials PHI required for lawful intelligence, counter-intelligence, and other national security activities.

To You: When you ask us to, we will disclose to you your PHI that is in a “designated record set.” Generally, a designated record set contains medical, enrollment, claims and billing records we may have about you, as well as other records that we use to make decisions about your health care benefits. You can request the PHI from your designated record set as described in the section below called “Your Privacy Rights Concerning Your Protected Health Information.”

To Your Personal Representative: If you tell us to, we will disclose your PHI to someone who is qualified to act as your personal representative according to any relevant state laws. Parents as

Your Privacy Rights Concerning Your PHI: You have the following rights regarding the PHI that we maintain about you. Requests to exercise your rights as listed below must be in writing. Identification card or write to us at the address listed at the end of this Notice.

Right to Access Your PHI: You have the right to inspect or get copies of your PHI contained in your medical file maintained by CommandCare.

Right to Amend Your PHI: You have the right to request that we amend your PHI if you believe there is a mistake in your PHI, or that important information is missing. Approved amendments made to your PHI will also be sent to those who need to know. We may also deny your request if, for instance, we did not create the information you want amended. If we deny your request to amend your PHI, we will tell you our reasons in writing, and explain your right to file a written statement of disagreement.

Right to an Accounting of Certain Disclosures: You may request, in writing, that we tell you when we or our Business Associates have disclosed your PHI (an “Accounting”). We may charge you a reasonable fee (based on our cost) for each accounting request.

Right to Request Restrictions: You have the right to request, in writing, that we place additional restrictions on our use or disclosure of your PHI. We are not required to agree to your request. However, if we do agree, we will be bound by our agreement except when required by law, in emergencies, or when information is necessary to treat you. An approved restriction continues until you revoke it in writing, or until we tell you that we are terminating our agreement to a restriction.

Right to Request Confidential Communications: You have the right to request that we use alternate means or an alternative location to communicate with you in confidence about your PHI. We will require that you provide a reasonable alternate address or other method of contact for the confidential communications.

Right to a Paper Copy of This Notice: You have the right to a paper copy of this Notice if it has been provided electronically. You may ask CommandCare to give you a copy of this Notice at any time. Right to Notification of a Breach of Your PHI: You have the right to and will be notified following a breach of your unsecured PHI or if a security breach occurs involving your PHI.

Changes to HIPAA Privacy Policy: We may need to modify the provisions of this HIPAA Privacy Policy from time to time to be compliant with law; any changes will be posted to the Web Site.